Support
Let’s get you back to the case.
Tell us what happened and which case you are playing. A room code or purchase reference helps us understand the request.
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Joining your team
Open the same case, choose Co-op, then select I already have a room code. Enter the four-character room code and a different name for each investigator. A case has space for five investigators, including the room creator. You can start with two players and let the others join later. To return to a saved case, use the same code and name.
Documents and controls
Include the case title, the location or document name, and a short description of the control that is not working. If an error appears, copy its wording into your message.
Purchases and access
For a purchase question, include the case title and order or payment reference if you have one. Never include a full payment-card number in a support message.
Accessibility
The site supports keyboard navigation, light and dark themes, captions on the trailer and reduced-motion preferences. If a document, control or layout prevents you from playing, tell us which device and browser you use so we can understand the problem.