Purchase help
Purchases & refunds
If something about a purchase is not right, start with a support request so the case and payment can be identified.
What to include
Tell us the case title, the purchase date, the email associated with the purchase, and an order or payment reference if available. Describe whether the issue concerns access, a duplicate payment or a refund request.
If a case will not open
Include the room code if you already created a case, the device and browser you are using, and the exact message shown on screen. This helps distinguish a payment question from a problem inside the investigation.
How to request help
Choose Purchase or refund in the support form. Do not send full card details or passwords. Each request can then be reviewed using the purchase information and any applicable consumer rights.